The Queen's Debut

Since this is my first blog entry, I thought I would introduce myself. I am the owner of a mid-size boutique appliance and plumbing fixture store. My title is “Queen of Appliances” (self-imposed obviously, but I do have a number of loyal subjects). Our store has been family owned and operated (by the same family) since 1955 and we offer service as well as sales. We carry a wide array of products and focus on giving true customer service by listening to the customer’s needs - and trying to balance their wants against their budget. We also endeavor to try and educate customers on product capabilities and/ or deficiencies. It is just a fact of life that we now live in a “throw-away society”. I sometimes draw and analogy to the old telephones that were leased from the telephone company. You could throw them against a wall and the wall would break – but if you picked up the receiver it still had a dial tone! Now – with the new phones you buy – if you drop it you need a new phone! (Boy! That shows my age!) It is, however, paramount that the customer (YOU) walk out of the store happy and satisfied that they got a great deal! There is an astonishing amount of product on the market and during a remodel it can be overwhelming for a consumer to make so many complicated and long-term decisions in a relatively short amount of time. By and large, appliances are still purchased infrequently and if someone hasn’t purchased new appliances in 10 to 15 years, a lot has changed, not only in styling but functionality. Also, customers need to understand lead times and delivery vs. installation charges. Most new appliances are very efficient and some qualify for energy rebates – depending on where one lives. There are always questions and comments on “bells and whistles”. Some customers are quite resistant to change, but when they get them home they are usually pleased with the new technology. I have been in this business for quite some time and I truly have a passion for appliances and plumbing fixtures (aka water appliances). So, one day I thought to myself that with this wonderful world wide web – I could possibly share some of my knowledge about the industry with others. And, while I do not have all of the answers – I will try to find them! I would look forward to hearing from individuals and creating an open dialog on all your appliance issues and can be reached at TheApplianceQueen@gmail.com


The Queen has spoken!